Various territories in Canada, the United States, and other international countries have been given exclusive distribution rights by Canadian Drapery Hardware. For more information, please feel free to contact Canadian Drapery Hardware for a distributor's name and location nearest you.
1. PRICES
All prices listed within this catalogue SUPERCEDE and CANCEL all previous price lists, supplements and other quotations (both formally and verbally quoted).
All Prices and Terms of Sale are SUBJECT TO CHANGE without prior notification.
Purchase Orders stating prices or costs in conflict with Canadian Drapery Hardware Ltd.’s price lists or quotations will not be accepted and, if inadvertently accepted, will not be honoured.
Prices quoted are subject to Goods & Services Tax (GST) where applicable.
2. CREDIT
New accounts, requiring a line of credit, must complete a Canadian Drapery Hardware Ltd. credit application IN FULL which must include three (3) corporate references with whom established lines of credit exist. When completing, you must include the complete names, addresses, telephone numbers, facsimle numbers and e-mail addresses of each corporate reference. Please allow ample time for credit applications to be processed. If credit is approved at the sole discretion of CDH Accounting Department, the terms of payment are as follows:
NET 30 DAYS following invoice date
2% monthly administration charges will be applied on ALL accounts past due (24% per annum)
Purchase Orders stating terms of sale in conflict with Canadian Drapery Hardware Ltd. published Terms and Conditions of Sale
will not be accepted and, if inadvertently accepted, will not be honoured.
3. RETURNS
NO RETURNS will be accepted unless a Return Authorization Number (RAN) has been issued by Canadian Drapery Hardware Ltd. authorized management. Merchandise will only be accepted if received by Canadian Drapery Hardware Ltd. in its original format. No open packages, open inner boxes, damaged items, used items and/or priced items will be accepted. All boxes must be clearly marked with RAN in order for shipment to be received and accepted by Canadian Drapery Hardware Ltd. Any products returned not meeting these conditions will be refused by CDH and shipped back to client at client’s sole expense.
Each account must pay a 25% RESTOCKING CHARGE (based on invoiced cost of goods being returned) for all merchandise that is returned and which has been accepted for return by Canadian Drapery Hardware Ltd.
Credit Notes issued will be applied as a CREDIT ONLY for FUTURE ORDERS. NO CASH or CHEQUE REFUNDS will be issued by CDH to any client UNDER ANY CIRCUMSTANCES.
FREIGHT COSTS for all returns are the RESPONSIBILITY of the customer.
4. SHORTAGES, DAMAGES & INDEMNITY
ALL SHORTAGE and DAMAGE claims are the responsibility of the customer.
Loss or damage caused by the transportation should be reported to the courier or transport company immediately upon receipt of merchandise. To ensure better and faster service, please keep all signed bills of lading and packing slips and note all shortages and damages on each copy.
Claims of shortages and damages must be made within FIVE (5) BUSINESS DAYS after written proof of signed receipt of merchandise.
NEVER SIGN for shortages or for damaged merchandise without properly noting the discrepancy on courier or transport company’s bill.
Canadian Drapery Hardware Ltd. makes every effort to deliver goods promptly and accurately, however CDH is NOT RESPONSIBLE for any additional fees or charges incurred by our clients for installation or use of our products due to Back Orders, Damages, Shortages or Errors.
5. CANCELLATIONS
You may cancel an order for regular stock items before items have been shipped by CDH at NO ADDITIONAL CHARGE. Orders which have already been shipped and then cancelled will be subject to a 25% HANDLING CHARGE (based on Invoice Cost) for all products ordered and then cancelled.
Special or custom orders cancelled prior to shipment will be charged a 50% HANDLING CHARGE.
No Special or Custom Orders may be cancelled once they have been shipped.
6. FREIGHT
FREIGHT TERMS are F.O.B. Canadian Drapery Hardware Ltd.
Shipping will be PREPAID by Canadian Drapery Hardware Ltd. on all book price orders (excluding tax):
• OVER $135.00 within Toronto and surrounding area.
• OVER $300.00 within Ontario (outside Toronto).
• OVER $300.00 within Quebec.
• OVER $500.00 within Canada (outside Ontario & Quebec).
There will be an ADDITIONAL CHARGE applied to all orders shipped to RESIDENTIAL Addresses.
All orders with values less than those stated above will be shipped PREPAID by Canadian Drapery Hardware Ltd. and charged on your invoice. CDH will have the exclusive choice of Courier, Transport Company when prepaying orders.
If customer refuses to accept CDH’s choice of delivery provider, the merchandise ordered will be shipped COLLECT and customer will be responsible for 100% of delivery charges regardless of order size or invoice amount.
For OVERSIZED BOXES and/or LONG TUBES such as I-beam Rail, Aluminum Track, Long Wood Poles or similar items, merchandise will be shipped PREPAID and charged on your invoice regardless of order size or invoice amount.
7. PLACING ORDERS
There are NO MINIMUM ORDER charges.
You may place your order:
• By fax at (416) 630 0884 (local) or (800) 897 9197 (long distance only)
• By e-mail at orders@cdhltd.com
• By telephone at (416) 630 6900
• With your local Canadian Drapery Hardware Ltd. sales representative
• With a Canadian Drapery Hardware Ltd. distributor in your region (ask us for details).
• By mail (please include a Purchase Order when available) at:
CANADIAN DRAPERY HARDWARE LTD.
Customer Service Department
600 Steeprock Drive
Toronto, Ontario
M3J 2X1 CANADA
8. ORDER PROCEDURES
In order to assist us in processing your order clearly and efficiently, when ordering:
• State the full NAME, ADDRESS & TELEPHONE NUMBER of your firm.
• Provide SHIPPING ADDRESS including postal code or zip code.
• Provide PURCHASE ORDER NUMBER if available or your first and last name.
• State SHIPPING DATE or date required when placing order in order to assist us in accurate and speedy delivery.
• Specify ITEM NUMBER (please be accurate, some numbers may be similar) as well as QUANTITY required (see below for catalogue abbreviations).
9. CATALOGUE ABREVIATIONS
Code Description Code Description Code Description Code Description
C hundred lb(s) pound(s) pr pair N/A Not Available
ea each pkg(s) package(s) M thousand No. Number
ft foot or feet pc(s) piece(s) mtr(s) metre(s) yrd(s) Yard(s)
